Bank Error

A few weeks ago I bought a banjo, and the seller requested that I pay via a direct wire transfer. I wasn't able to do it online, so I went to the bank (Chase), and filled out a form and the money was sent. They charged me $25 for the transaction.

When I got back from Hawaii, there was a fax waiting for me. Apparently, the woman who did the transaction gave me the signed copy, which she should have kept. I called her. She wanted me to come to the bank and make a trade. Or, she could send her copy to me by mail and I would mail my copy back. I told her that my fee for either one of those services would be $25. She laughed, as if I weren't serious.

I eventually hung up on her, after she refused to waive the absurd $25 fee. She kept saying that I would have to talk to her manager. Coincidentally, my fee for that is also $25.

Should I charge a fee to correct a bank error? It makes perfect sense to me.