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Monday, 02 April, 2007

Airline Ratings

The results are in: 2006 Airline Quality Ratings (PDF file).

Criteria included in the AQR are screened to meet two basic elements: They must be readily obtainable from published data sources for each airline, and they must be important to consumers regarding airline quality. The resulting criteria include areas such as baggage handling, customer complaints, denied boardings and on-time arrivals.

The ranking is for the 18 largest airlines.

  1. Hawaiian
  2. Jet Blue
  3. Air Tran
  4. Frontier
  5. Northwest
  6. Southwest
  7. Continental
  8. United
  9. Alaska
  10. American
  11. ATA
  12. Delta
  13. US Air
  14. SkyWest
  15. Mesa
  16. COMAIR
  17. American Eagle
  18. Atlantic Southeast